FAQs

How does white trousseau work?

We are a designer gown rental store that rents designer dresses at a fraction of the retail price. Check out our collection by brand, size or color and make a booking on your available dress. You can book the dress you wish to rent online or by calling or WhatsApp us at +65 8518 8957 and come in for an appointment to try on the dress! If it does not fit perfectly, no worries! Alteration can be provided, or you can choose an alternate dress. The dress is yours for 4 days, 7 days or 14 days. Return your by either dropping it off personally or by a paid courier service!

I saw a dress I liked, how do I rent it?

You can call or WhatsApp us at +65 8518 8957 to make an appointment to come down to try on the dress, or alternatively, fill in the appointment form here, for an appointment to come down to try on the dress!

Do I have to make an appointment? Can I just walk-in?

Unfortunately, we do not accept any walk-ins currently, so do call or WhatsApp us at +65 8518 8957 to make an appointment to try on the dress you like!

What happens during the fitting sessions?

Each fitting session is 45 minutes and you can book individually or come with your friends. You can try on a maximum of 5 dresses depending on availability.  

Can I just rent the dress directly without fitting?

We do strongly advise everyone to come down for a fitting if possible, so that any alterations or changes can be settled on the day itself. But if it really isn’t possible, do call or WhatsApp us at +65 8518 8957 to make alternative arrangements or to find out more about the dress!

What if I stain or damage the dress?

Please contact us immediately at hello@whitetrousseau.com, or call or WhatsApp us at +65 8518 8957 when this happens so we can evaluate the best solution for the dress repair. Appropriate charges will be made for the dress repair or dress replacement after careful review. The cost of the replacement will amount to the retail value of the dress.

Is the dress clean?

We send all of our dresses to the dry cleaner after every rental to ensure that you get a clean dress whenever you rent with us.

 

Booking

What is the minimum booking duration?

The minimum booking duration is 4 days.

What if I need the dress for longer than 14 days?

You may select our extended duration option. It is priced at an extra surcharge of $10 per extra day. Do contact us at hello@whitetrousseau.com or call or WhatsApp us at +65 8518 8957 should you require a longer rental period.

When should I book the dress?

We recommend booking the appointment to come fit the dress at least 2 days before the actual day of your event. This allows time for returns and exchanges if the dress does not fit. 

It is best to reserve your desired dress 2-3 months in advance, if possible, so as to ensure availablity on the dates you require.

Cancellations

White Trousseau credit vouchers are issued if you change your mind or cancel your rental. For rental cancellations, please do it at a minimum of 3 days before the date of rental. The credit vouchers cannot be refunded and are valid for six months from the date of issue. 

Contact us via SMS, call, or WhatsApp at +65 8518 8957 for any cancellations.

We do not offer cash refund for cancellations.

Collection & Returns

How do I collect my dress?

There are two options to collect your dress: Self collection or courier.

Self-collection is free and may be done at our showroom. You will need to schedule an appointment via WhatsApp at +65 8518 8957 or email at hello@whitetrousseau.com

Alternatively, with an additional fee of $20, we can have the dress delivered to your address by courier. And after you are done with the dress, we will send another courier to your house to pick it up! Courier service will be a window of 5 hours. 

How do I return my dress?

Returning is done the same way as collection. There are two options to return your dress: Self return or courier.

Self-return is free and may be done at our showroom.

Alternatively, with an additional fee of $20, we can have the dress delivered to your address by courier. And after you are done with the dress, we will send another courier to your house to pick it up! Courier service will be a window of 5 hours. 

What if I return the dress late?

There is a late return charge of $100 per day.

Express delivery?

Please call in at +65 8518 8957 to check for availability

Fitting

Can I try on the dresses?

Yes definitely! You can come down to our showroom to try on the dresses by appointment. To make an appointment to try on the dresses you want, just call or WhatsApp us at +65 8518 8957 or email us at hello@whitetrousseau.com!

I love the dress but it needs some alteration… Help?

We can provide alterations on a small additional $30 charge on dresses that can have alterations done. You will need to come down to the showroom for a fitting session a minimum of 3 days in advance. Last minute alteration (< 3 days) will have an addition $10 rush order charge.

Do you do walk-ins?

No. Unfortunately, we only accept customers by appointment only.

Discounts

Group fitting discount?

We offer group fittings for your wedding, bridal shower or gala nights. You will be entitled to 10% off when you hire a minimum of 4 dresses as a group for the same period of rental.

Do I get discount as a return customer?

Yes! We value our customers, simply tag @whitetrousseau when you post a picture of yourself in our dress on instagram and you will be entitled to 10% off next rental!

Referral discount?

You get $10 off your next rental (within next 6 months) when you refer a friend! Simply ask your friend to quote your phone number and name to enjoy this the next time you rent a dress.

Buy instead of rent

Purchase Gowns

Yes we work with different designer brands to continuously bring you new collaborations. If you would like to purchase the gowns, come in to the store to a catalog of gowns in selected brands available for purchase.

As some of you require the gowns made-to-measure or to travel overseas, you can order a brand new gown in-store.